Mike Frei
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Recent activity by Mike Frei-
Thunder Product Review Document
Utilize this article to review your Thunder instance.
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Stormcloud Self Service Article
Use this article if you would like to troubleshoot your Stormcloud product.
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Stormcloud Login Information
Here is how you can login to your stormcloud instance...
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Thunder Product Overview
Thunder Thunder is the sound caused by lightning. Depending upon the distance from and nature of the lightning, it can range from a long, low rumble to a sudden, loud crack. The sudden increase in ...
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Lightning Product Overview
Lightning Contrary to the common expression, lightning can and often does strike the same place twice. Lightning is an electrical discharge caused by imbalances between storm clouds and the ground...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...